When renting vehicles from FTC, the following age limits are observed:

The hirer is not allowed to rent more than 1 vehicle at the same time. If the hirer has an existing active rental that coincides with a new booking’s scheduled pick-up, FTC may have the right to refuse the new booking.

The hirer is required to provide the following original, valid documents when renting a vehicle from FTC. All documents have to be under the hirer’s name:

UAE Residents:

• UAE Driving License
• Emirates ID
• Credit card* (valid for the next 3 months minimum)
• Passport with Residence visa

Non-UAE Residents:

• International Driving Permit / GCC driving license / valid driving license from their country of origin (refer to Driving License Exemptions list)
• Passport with entry stamp
• Credit card* (valid for the next 3 months minimum)

* The same credit card is not allowed to be used on 2 or more concurrent rentals.

Tourists from all GCC countries and countries listed below are permitted to drive in the UAE with their respective local driving licenses:

International or Local Driving license in any other language other than Arabic and English should be translated into Arabic or English. The translation should be attested by the Embassy.

Please note that in case the hirer’s Visit or Tourist visa in UAE is changed to a Residence visa, you will need to obtain an UAE driving license. This together with a copy of your passport with Residence visa page has to be submitted to FTC Immediately.

The minimum rental period is 1 day (24 hours). Prorated hourly rental is not allowed.

A rental with less than 24-hour duration will be considered as a 1-day rental. Similarly, any excess rental period that is less than 24 hours is considered as an additional 1-day rental.

Bookings/rentals are categorized based on the duration of the rental.

The hirer may reserve their booking via the following options:

• Creating a booking online via FTC UAE website
• Getting in touch with the contact center

The hirer may modify their prepaid booking online if done at least 24 hours prior to pick-up date and time, and will be charged with the corresponding fee(s). The total payable amount will be recalculated if the rates have changed between the dates the original and amended bookings are made. In which case, the latter prices will apply.

If the hirer needs to change the primary name and/or credit card details, they need to cancel the existing booking (see “Booking Cancellation” under Booking and Rental) and make a new one with the correct details.

The hirer may cancel their prepaid booking online and will be charged with the corresponding cancellation fee. Refunds, where applicable, will be made to the same credit card used for the online payment within 21 calendar days.

AED200 fee will be charged if the customer fails to show up for a prepaid booking that has not been cancelled prior to the pick-up schedule.

If a client makes a prepaid booking but fails to arrive at the specified pick-up location within 2 working hours of the pick-up schedule (or if the location closes before then, by the location’s closing time), the vehicle may still be provided subject to availability. The pick-up and drop-off timings per the voucher will be adhered to.

For rentals booked in the FTC UAE website, the hirer may extend their active rental by creating a new booking with pick-up date and time matching their current rental’s off-hire date and time. The website rates at the time of new booking shall apply on the rental extension.

If the hirer fails to do so, they may request for the rental extension at FTC Office, and the local rates and policies will apply on the rental extension.

Daily & Weekly Rental: There will be no refund for unused car rental days once a Daily or Weekly rental has started.

Monthly Rental: Fixed monthly rate will apply for hire periods between 21-30 days; pro-rata is not applicable. If a hirer returns the car within less than 21 days, doing so will automatically cancel the monthly plan, and the corresponding daily or weekly rate will apply.

Only 1-hour grace period for late return is allowed. Beyond this, rental charges will apply per local rates and policies.

Effective January 2018, FTC reserves the right to add value-added tax (VAT) on all services and rates, as confirmed and implemented by the UAE Government. This is applicable on all bookings for pick-up from 01-Jan-2018.

FTC reserves the right to change the prices of its products and services.

All prices are payable in UAE Dirhams (AED). Cash and all major credit cards are accepted as means of payment. Advance payment for the whole rental is required prior to collecting the vehicle from the counter. For bookings made on the FTC UAE website, the credit card used online must be presented at the time of pick up.

At the time of vehicle pick-up, the main driver shall leave a security deposit, which shall be blocked on their credit card. Cash and debit cards are not accepted as security deposit. The rental agent shall confirm the amount of security block at the time of vehicle pick-up.

If the security deposit is not provided, FTC Car Rental reserves the right to refuse the rental.

Vehicle Registration Fee (VRF) charges apply on all rentals.

The hirer may return the vehicle to a FTC location only during that location’s working hours (see Location List for working hours). Additional charges may apply.

If the hirer returns the rented vehicle to any FTC location other than the original pick-up location, One-Way Rental fees (OWR) shall apply.

If the hirer picks up and/or drops off the vehicle at any airport location, Airport Fees (PRK) shall apply.

Toll gate crossing (Salik) is charged at [actual price + 5% administration fee] + VAT.

Any traffic fine incurred by the hirer is their liability and is charged at actual fine amount + (10% administration fee + VAT).

If the vehicle is impounded, the customer is liable to compensate FTC for both the impounding fee and loss of rental.

The hirer is responsible for registering their vehicle for paid parking and for all parking charges in relation to the vehicle whilst on hire.

The hirer is required to return the vehicle with the same fuel level that it has when it was hired. Otherwise, a locally-determined refueling charge will apply.

Abu Dhabi traffic department/police charges an additional fee for accident reports which is to be paid by renter. These charges are over and above the Insurance Excess charge.

The hirer may purchase the Personal Accident Insurance (PAI) for added security for the vehicle occupants. This provides for compensation in the unfortunate event of an accident involving the rented vehicle that results to physical injury or death of the occupant(s). Note that PAI does not cover hospitalizations.

The hirer may purchase additional vehicle insurance for their rental to reduce their financial liability for damage to the FTC vehicle, its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the hire agreement.

• Collision Damage Waiver (CDW)
• Super Collision Damage Waiver (SCDW)

In the event of an accident involving the rented vehicle that results to vehicle damage, the payable insurance excess is based on the result of the police report and type of additional vehicle insurance availed by the hirer at the time of booking or hiring the vehicle.

Things to Remember:

• Basic Insurance is already included in the basic rental rate.
• The hirer’s driving license should be at least 6 months old in order to avail the CDW or SCDW.
• The hirer is responsible in obtaining the corresponding police report for any vehicle damage. Full repair fees will be charged to the client in the absence of police report.
• Personal belongings or luggage are not insured.
• FTC is not responsible for any personal belongings/luggage left inside the vehicle upon off-hire.

* “Hit-and-run” refers to accidents wherein the fault cannot be attributed to a third party.

The hirer is prohibited to use the vehicle under below conditions and activities:

• when the hirer is under the influence of alcohol/drugs
• racing, towing other vehicles, or off-road driving
• any other activity considered against the UAE law

The vehicle insurance does not cover any accident/damage resulting from any of the above scenarios. Any such violation would make the hirer liable to pay for the total damages to the vehicle and/or any ancillary damages caused.

The vehicles may be driven only within the geographical boundaries of UAE, with the exception of Oman. Travel to Oman may be permitted subject to pre-approvals and applicable fees (see “Oman Insurance” under Value Added Services).

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